Digital Transformation in the Logistics Sector: Our Success Story
Operational Efficiency with ERP Integration:
At CBI, we embrace digital transformation in the logistics sector with the goal of providing better service to our customers and have taken significant steps in this direction. The ERP system we have implemented allows us to manage our operations efficiently and quickly.
With the ERP system, we can track the details of all your air, road, and sea cargo in real-time. Additionally, by integrating custom notes into the system for each shipment, we offer more personalized services. This strengthens customer relationships and increases satisfaction levels.
Customer Satisfaction with CRM Integration:
CRM (Customer Relationship Management) is also an important part of our digital transformation process. We can better manage our relationships with customers and provide them with better service. Through this system, we can take special notes about our customers and offer them more personalized services. This supports our customer satisfaction-focused efforts.
Fast Service with E-Order and Document Management:
In 2024, we made a significant digitalization step by transitioning to the e-Order system to enhance customer satisfaction. With the e-Order system, we have successfully ensured that documents are delivered quickly with digital signatures, eliminating the need for couriers and preventing time loss, thereby increasing customer satisfaction. In this way, we can better meet the expectations of our customers.
Continuous Operations with Data Security:
The information of our customers and the data security of our company are of great importance to us. Therefore, we have partnered with a special data center to securely store our data. Our sensitivity to data security is a result of the service and responsibility we provide to our customers.
Our Digital Transformation Process:
Our digital transformation process, which we started while preserving our 27-year company tradition, allows us to offer faster, safer, and more efficient services in our sector. We will continue our digitalization efforts with the same determination and remain a leading company in the logistics industry in the future.
We Are Pioneers in the Amazon and Global Market with Our E-Commerce Logistics Services:
Our company’s digital transformation is also continuing successfully in international e-commerce logistics services. By collaborating with major e-commerce platforms like Amazon, we provide fast and reliable logistics solutions to our customers worldwide.
With strong logistics, warehousing, and customs partnerships in countries with high online market activity, such as the UK, the United States, the United Arab Emirates, and Germany, we safely guide our customers into the growing e-commerce market.
Our e-commerce logistics services are designed with customized solutions tailored to the needs of our clients. By working in integration with major e-commerce platforms like Amazon, we offer fast delivery, trackable shipments, and reliable logistics services to our customers.
With our ongoing digital transformation process, we continue to improve our e-commerce logistics services. With our strong presence in key markets, we provide our customers with the best logistics experience.
Our Green Logistics Strategies:
We adopt green logistics strategies to reduce environmental impacts in the selection of our transportation vehicles and storage areas. In these strategies, we make changes such as using vehicles with lower energy consumption and optimizing transportation routes.
While increasing our speed and customer satisfaction through digitalization, we remain committed to our 27-year business tradition.